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Does DECT have local reps to perform warranty and service work.
The simply answer is YES. The more complicated answer is that we have partnered with several large and regional service companies. If you experience any service issues with a DECT product purchased from us during the warranty period, you call us. We promptly dispatch a service tech from available resources.
Is used equipment safe, viable alternative to brand new?
Absolutely. When you think about it, everything in your facility is used. And you continue to use it everyday without much forethought. You depend on it and you can certainly depend on remanufactured equipment from DECT. Our engineers tell us that if equipment is going to fail, it will most likely fail in the first part of its life cycle. Used equipment, when properly remanufactured, can actually be better than new. Our biomed techs inspect each piece of equipment when it arrives at our facility. If it's suitable to be remanufactured, it enters the refurb facility. If it's marginal, we strip it down and sell it for parts.
Is there a big difference between used and DECT remanufactured?
A significant difference. Used equipment is just that - used. Maybe it’s in good condition, maybe not. It’s a gamble. Remanufactured equipment has been thoroughly stripped down and rebuilt from the component level up. In addition to the new parts, it’s cosmetically refurbished to look Like New with OEM colors. Our remanufacturing process eliminates the risk of buying used. You receive a high quality products at reasonable prices.
Would DECT be interested in taking our old C-Arm or some other equipment we are not using anymore in trade, or maybe buying it outright?
Again, the simple answer is yes. However, our specialties are the core modalities of portable x-ray systems, mobile C-Arms, motorized film viewers and radiological rooms. We do buy other equipment for our partners as they need equipment for their service operations. The best advice is to use our sell-your-equipment form and let us know what you have, we’ll reply with an offer quickly. If you’re looking for a specific piece of equipment you don’t see on our website, simply ask your DECT System Consultant.
I spoke with a DECT rep and he kept emphasizing that I should buy now. Why the strong arm tactics?
We hear that a lot. The Plain Truth is that the whole remarketing industry is predicated on supply and demand so TIMING IS EVERYTHING. If there's a piece of equipment available or coming available, you really need to make a commitment right away.
In our business, a maybe is the same as a no. If a customer doesn't claim it today, that system may not be around tomorrow. To those who don't understand our business, it sounds like a sales line. But it's the plain truth. We generally have more buyers than product.
Does DECT offer training on the products you sell?
The same service companies as above are fully qualified to install any of the products that we sell. In addition, training is available on most products we sell and is very reasonably priced. Vendor classes can often cost upwards of $3000 or $4000. DECT provides training at your site, for $1000 total. It’s another way that you save when you buy from DECT. Ask your DECT System Consultant for details when discussing your needs.
What exactly does the DECT warranty cover?
All equipment sold by DECT carries a full warranty for parts and labor. If something does go wrong - we make it right. We've made a long term commitment to the marketplace and you just can't put a price tag on that. Our standard warranty is ONE YEAR and it applies to nearly all products we sell. It is a parts and labor warranty that includes the entire unit except for x-ray tubes and image intensifiers. The latter are covered by a pro rata manufacturer’s warranty when new glass is included in the product.
Do you offer leasing and other creative financing alternatives?
Yes. We work closely with several leasing companies, which offer flexible lease terms, excellent, low rates and have easy application processes. One of the leasing companies we use has the simplest application process you’ve ever seen. Ask your DECT Rep to include a lease quote for you.
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